Hướng dẫn cách chinh phục bài thi IELTS Writing General cho người mới bắt đầu

You recently took a trip with a taxi company. The driver behaved in an unacceptable way and you had a lot of problems. You complained to the company but no-one has replied to your complaint. 

Write a letter to the taxi company. In your letter 

• say why you are writing and how you feel 
• explain what happened 
• tell them what you would like them to do. 

Write at least 150 words.

Model answer:

Dear Sir/Madam, 

I am writing to express my dissatisfaction with the service I have received from your taxi company both during my ride and in dealing with my subsequent complaint. 

Last Thursday (3rd of March), I took one of your taxis to go to an important business meeting in the city. Although the driver said he knew the address I wanted to go to, he took me to the wrong address. This made me late for my appointment. When I complained about his mistake, he became angry and shouted at me. I refused to pay the fare and he then started to threaten me. I took down his information and left the taxi while he was shouting, and I immediately wrote a letter of complaint to your company. However, I am very disappointed to find that I haven’t received a letter of apology for the driver’s behaviour. As a representative of your company, he should behave in a courteous manner; particularly because it was the driver who had made the mistake. 

I would like to recommend that you train your staff to behave in a polite manner to customers. I also expect an apology for your employee’s behaviour towards me. 

Yours sincerely, 

Jimmy Perez (203 words)

Write a letter to your internet service provider to complain. In the letter: 

•  Describe the problem and why you are unhappy 
•  Arrange for an engineer to visit your home 
•  Request a reduction in your bill 

Model Answer:

Dear Sir or Madam, 

I have been a satisfied customer of yours for over a year, but recently my connection has become intermittent. Even when it is working, it is so slow that it is unusable. 

I have actually informed your customer service department of this via phone on two separate occasions, and the problem has now been ongoing for around ten weeks. I would like to request that an engineer be sent to my property since all attempts to resolve the issue remotely have failed. If you could contact me at this email address to arrange a suitable time, that would be great. 

Furthermore, since I have not received the advertised service for two-and-a-half months, I do not believe I should be charged for this period. The amount equates to £98.49; I will accept either a payment or a reduction in the total of future bills. 

I hope we can resolve this situation promptly. 

Regards, 

Robert Smith

Last month you had a holiday overseas where you stayed with some friends. They have just sent you some photos of your holiday. 

Write a letter to your friends. In your letter: 

• thank them for the photos and for the holiday 
• explain why you didn’t write earlier 
• invite them to come and stay with you 

Write at least 150 words. 

You do NOT need to write any address. 

Begin your letter as follows: Dear __________ 

Model Answer: 

Dear Ajay and Sunita, Thanks so much for your kind letter, with the lovely photos of my holiday in Mumbai. Sorry for the delay in replying, but your package arrived as I was about to leave town on a business trip. I’ve just returned to Toronto today. 

Looking at the photos brings back so many happy memories of the times we spent together and the wonderful hospitality you extended to me. I felt completely pampered by both of you! You surrounded me with warm friends, tasty food, amazing sights, great shopping, unforgettable cultural events and laughter-filled evenings. I would have been lost without you! I can’t thank you enough. 

These good memories gave me an idea. I know you’ve always wanted to visit Canada. Why don’t you plan a holiday and stay with me this summer? The weather is great at that time of year and I could take two weeks off from work. Aside from seeing Toronto, we could drive to Niagara Falls, Thousand Islands, Montreal, Ottawa, and Quebec City. I would be thrilled if you could make it. 

Thank you both again for the beautiful holiday and the photos, which are already up on my wall. Now, I’m really looking forward to hearing from you. 

Warm wishes,

Carol 

(205 words)

You are due to start a new job next week but you will not be able to because you have some problems. 

Write a letter to your new employer. In your letter

• explain your situation 
• describe your problems 
• tell him/her when you think you can start. 

You should write at least 150 words. 

You do NOT need to write your own address. 

Begin your letter as follows: Dear ……………, 

Model Answer:

Dear Ms Barnes, 

I am writing concerning the position of Assistant Office Manager that I am due to begin next Monday. However, a problem has arisen. 

As you know, I currently work for my uncle’s food-packing business, and you will remember from my interview that I have gained valuable experience there. Unfortunately, he has had to go into hospital for an operation, leaving my aunt in charge of both the home and the business. She has asked me, as this is a particularly busy time of year, to stay on and help her with the running of the office. 

I realise this will be inconvenient to you, but very much hope that, given the circumstances, you would be prepared to allow me to take up my position with you two weeks later than planned. 

I would like to emphasise that I remain very keen to work with you, and that I will be gaining further useful experience during this time. I look forward to hearing from you. Yours sincerely, 

John Forbes

On a recent holiday you lost a valuable item. Fortunately you have travel insurance to cover the cost of anything lost. 

Write a letter to the manager of your insurance company. In your letter

• Describe the item you lost 
• Explain how you lost it. 
• Tell the insurance company what you would like them to do. 

Model Answer

Dear Sir or Madam, 

I am writing in connection with a laptop I lost last weekend which was under the travel insurance with your company. 

That was the ‘HP’ brand laptop which I bought last month with a price of USD 650.00. It was black colored and with the latest i-7 core processor technology covering a 2 years of warranty.

I have visited Goa to spend my yearly holiday along with my entire family member. The laptop was stolen from my hotel room where we were at sea beach. It is to be mentioned here that the room was locked during that time. After returning I found myself in this unpleasant situation and contacted to the hotel authority immediately and made a serious complaint. Moreover, I have made a General Diary to the nearest police station for the same reason. The copy of the GD is enclosed here. 

Therefore, I request you to properly investigate the matter and arrange to pay the claimed amount under insurance by a cheque at an early date so that I can purchase a new one. Your early action in this regard will be highly appreciated. 

Yours faithfully, 

John Jolly